KnockFirst Support - Help & Contact

🎯 How KnockFirst Works

KnockFirst helps families communicate availability using simple red, yellow, and green status indicators. Perfect for work-from-home parents, remote workers, and anyone who needs focused time.

🟢 Green

Available

🟡 Yellow

Busy

🔴 Red

Do Not Disturb

Quick Start Guide

Create Your Family: One person creates a family code
Join the Family: Others enter the family code to join
Set Your Status: Tap your color to change your availability
See Everyone: All family members see real-time status updates

❓ Frequently Asked Questions

Q: Do I need to create an account?

No! KnockFirst uses a simple family code system. One person creates a family code, and others join using that code. No email, password, or account needed.

Q: How much does KnockFirst cost?

KnockFirst is just $1.99 per year with no ads, no upsells, and no complicated tiers. One subscription covers your entire family through Apple Family Sharing.

Q: Can I use KnockFirst on an iPad as a display?

Yes! KnockFirst includes a display-only mode perfect for shared devices like iPads. Place it in a common area so everyone can see the family's status at a glance.

Q: How many family members can I have?

Currently, KnockFirst supports up to 10 family members in a single family group.

Q: Do status updates work in real-time?

Yes! When someone changes their status, all family members see the update instantly thanks to real-time synchronization.

Q: Can I get notifications when someone changes their status?

Yes, you can enable optional notifications in the app settings to be alerted when family members change their status.

Q: What if I forget my family code?

Your family code is always visible in the app settings. Any family member can view and share the code with new members.

Q: Is my data private?

Absolutely. KnockFirst only stores your name, status, and family code. We don't track your location, access your contacts, or sell your data. No ads, no tracking.

Q: Can someone change my status?

No. Each family member can only change their own status. This ensures everyone has control over their availability.

Q: Does KnockFirst work offline?

KnockFirst requires an internet connection to sync status updates in real-time across all family members' devices.

🔧 Troubleshooting

Status Updates Not Appearing

Check your internet connection (Wi-Fi or cellular data)
Make sure all family members are using the same family code
Try force-closing the app and reopening it
Verify you're signed in with the correct family code

Can't Join Family Code

Double-check the family code for typos (codes are case-sensitive)
Ask the family creator to verify the code in their settings
Ensure you have an active internet connection

App Crashing or Freezing

Make sure you have the latest version of KnockFirst from the App Store
Restart your device
If the issue persists, contact support with your device model and iOS version

Notifications Not Working

Go to iOS Settings → Notifications → KnockFirst
Ensure "Allow Notifications" is turned ON
Check notification settings within the KnockFirst app

💳 Subscription & Billing

How to Manage Your Subscription

All subscriptions are managed through Apple:

Open the Settings app on your iPhone or iPad
Tap your name at the top
Tap Subscriptions
Find KnockFirst and tap it
Here you can view, cancel, or modify your subscription

Family Sharing

KnockFirst supports Apple Family Sharing, which means one subscription can be shared with up to 6 family members at no extra cost.

To enable Family Sharing:
Settings → Your Name → Family Sharing → Purchase Sharing

Refund Requests

Refunds are handled by Apple, not by KnockFirst. To request a refund:

Go to reportaproblem.apple.com
Sign in with your Apple ID
Find KnockFirst in your purchase history
Click "Report a Problem" and follow the instructions

💡 Feature Requests & Feedback

We love hearing from our users! If you have ideas for new features, improvements, or just want to share your experience, please reach out:

Email: support@nittram.net
Phone: (804) 391-0882

🔒 Privacy Policy

View Full Privacy Policy: https://www.nittram.ai/knockfirst/privacy-policy.html

Last Updated: January 2025

KnockFirst is designed with privacy in mind. Here's what you need to know:

What We Collect

Your Name: The name you enter when joining a family
Status Information: Your current availability status (green/yellow/red)
Family Code: The code that connects your family group

What We DON'T Collect

We do NOT track your location
We do NOT access your contacts, camera, or photos
We do NOT collect email addresses or phone numbers
We do NOT show ads or track you across other apps
We do NOT sell your data to third parties

Data Storage

Your status information is stored securely using Firebase, Google's backend service. Data is encrypted in transit and at rest. Only members of your family group can see your status.

Your Rights

You can leave a family group at any time
You can delete your data by leaving the family and uninstalling the app
You control your status at all times

Contact for Privacy Questions

Email: support@nittram.net
Phone: (804) 391-0882
Address: 4860 Cox Road, Suite 200, Glen Allen, VA 23060

⚖️ Terms of Service

Last Updated: January 2025

By downloading and using KnockFirst, you agree to these terms:

1. License

We grant you a limited, non-exclusive, non-transferable license to use KnockFirst for your family's personal use on devices you own or control.

2. Subscription

KnockFirst requires an active $1.99/year subscription
Subscription renews automatically unless canceled
Refunds are handled by Apple according to their policies
Subscription can be shared with family via Apple Family Sharing

3. User Conduct

You agree NOT to:

Share family codes publicly or with unauthorized users
Attempt to hack, modify, or reverse engineer the app
Use the app for any commercial purpose
Abuse or exploit bugs for unfair advantage

4. Service Availability

KnockFirst requires an internet connection and depends on Firebase for real-time synchronization. We strive for 99.9% uptime but cannot guarantee uninterrupted service.

5. Intellectual Property

All content, features, and functionality are owned by Nittram AI and are protected by copyright, trademark, and other intellectual property laws.

6. Disclaimer of Warranties

KnockFirst is provided "as is" without warranties of any kind. We do not guarantee that the app will be error-free or that status updates will always be instant.

7. Limitation of Liability

We are not liable for any damages arising from your use of the app, including but not limited to missed meetings, interruptions, or data loss.

8. Termination

We reserve the right to terminate access to KnockFirst for violations of these terms. You can terminate your use at any time by uninstalling the app and canceling your subscription.

9. Changes to Terms

We may update these Terms of Service at any time. Continued use after changes constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by the laws of the Commonwealth of Virginia, United States.

11. Contact for Legal Matters