🕐 PopClock

Support & Help Center

📧 Contact Support

Need Help? We're Here!

Have questions, feedback, or need assistance? Reach out to us!

Email:
support@nittram.net
Phone:
(804) 391-0882
Business Address:
4860 Cox Road, Suite 200
Glen Allen, VA 23060
United States
Response Time: Within 24-48 hours

🎮 About PopClock

PopClock is a fast-paced, hypercasual timing game where precision is everything. Tap exactly when the spinning clock hand reaches 12 o'clock to score points. As you progress, the clock spins faster and the timing window shrinks, challenging your reflexes and focus.

Key Features:

❓ Frequently Asked Questions

Q: How do I play PopClock?
A: Tap anywhere on the screen when the clock hand reaches the 12 o'clock position (top). Perfect timing gives you points! The game speeds up as you score more points.
Q: How do Continue/Watch Ad features work?
A: When you miss, you can watch a rewarded video ad to continue your run from where you left off. You get up to 2 continues per game session. This helps you reach higher scores!
Q: How do I unlock premium skins?
A: There are two ways to get skins:
1. Free Skins: Unlock by reaching certain score milestones
2. Premium Skins: Purchase directly through in-app purchases (Golden Hour+, Inferno+, Aether Prism+)
Q: Why aren't ads loading?
A: Ads may not load due to network connectivity, ad availability in your region, or if you have a VPN/ad blocker enabled. This is normal and expected - ad inventory varies by location and time. Try checking your internet connection and restarting the app. If problems persist, contact us at support@nittram.net
Q: How do I turn off sound or haptics?
A: Tap the Settings (⚙️) button on the home screen to toggle sound effects and haptic feedback on/off.
Q: The app crashed or isn't working properly
A: Try these steps:
1. Force quit the app and restart
2. Restart your device
3. Check for app updates in the App Store
4. If issues persist, email us at support@nittram.net with details about your device and iOS version
Q: How do I restore my purchases?
A: If you purchased premium skins and they're not showing up, try these steps:
1. Make sure you're signed in with the same Apple ID you used to purchase
2. Restart the app
3. Your purchases should restore automatically
4. If not, contact support@nittram.net with your purchase receipt
Q: Can I get a refund?
A: All purchases are processed through Apple's App Store. To request a refund, visit Apple's refund request page or contact Apple Support directly.
Q: Is my data safe?
A: Yes! All your game progress (scores, unlocked skins, settings) is stored locally on your device. We do not collect or store any personal information. See our Privacy Policy below for full details.

💡 Feature Requests & Feedback

We love hearing from our players! If you have ideas for new features, skins, or improvements, please reach out to us:

Email: support@nittram.net
Phone: (804) 391-0882

🔒 Privacy Policy

View Full Privacy Policy: https://games.nittram.ai/privacy-policy.html

Last Updated: January 27, 2025

This Privacy Policy describes how PopClock ("we," "us," or "our") collects, uses, and shares information when you use our mobile game application.

1. Information We Collect

1.1 Information You Provide

PopClock is designed to be privacy-friendly. We do not require you to create an account or provide any personal information to play the game.

1.2 Information Automatically Collected

  • Game Progress Data: Your high scores, unlocked skins, and game preferences are stored locally on your device
  • Device Information: We collect device identifiers (Advertising ID/IDFA) to serve personalized advertisements through Google AdMob
  • Usage Data: Basic analytics about how you interact with the App to help us improve the game
  • Purchase History: If you make In-App Purchases, a record of your purchased content is stored locally on your device

1.3 Information We Do NOT Collect

  • We do NOT collect your name, email address, or phone number
  • We do NOT collect your precise location data
  • We do NOT access your camera, photos, or contacts
  • We do NOT track you across other apps or websites
  • We do NOT collect any financial or payment information

2. How We Use Your Information

  • Game Functionality: To save your progress, high scores, and unlocked skins locally
  • In-App Purchases: To provide purchased content (payment processed by Apple)
  • Advertising: To display relevant advertisements through Google AdMob
  • App Improvement: To understand how users interact with the App
  • Technical Support: To diagnose and fix technical issues

3. Third-Party Services

3.1 Google AdMob

PopClock displays advertisements through Google AdMob. AdMob may collect and use your Advertising ID to show personalized ads.

Google's Privacy Policy: https://policies.google.com/privacy

3.2 App Tracking Transparency (iOS)

On iOS 14.5+, PopClock requests your permission to track your activity for personalized advertising:

  • Allow Tracking: You'll receive personalized ads
  • Ask App Not to Track: You'll still see ads, but they won't be personalized

Change this anytime: Settings → Privacy & Security → Tracking → PopClock

3.3 In-App Purchases

Important:

  • We do NOT collect, store, or process your payment information
  • All transactions are handled securely by Apple
  • Refund requests must be made through Apple's App Store

3.4 Opting Out of Personalized Ads

iOS: Settings → Privacy & Security → Apple Advertising → Personalized Ads (toggle OFF)

4. Data Storage and Security

Your game progress is stored locally on your device using secure storage mechanisms. This data remains on your device and is not transmitted to our servers.

5. Children's Privacy

PopClock is appropriate for all ages. We do NOT knowingly collect personal information from children under 13. All advertisements comply with COPPA and are family-friendly.

6. Your Rights and Choices

  • View your game progress and settings within the App
  • Clear your game data by uninstalling the App
  • Opt out of personalized ads (see Section 3.4)

7. California & European Privacy Rights

If you are a California resident (CCPA) or in the EEA (GDPR), you have additional privacy rights. Since PopClock stores data locally on your device, you can exercise most rights by clearing the app's data or uninstalling the app.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

9. No Sale of Personal Information

We do NOT sell, rent, or trade your personal information to third parties.

10. Contact Us - Privacy Questions

Email: support@nittram.net
Phone: (804) 391-0882
Address: 4860 Cox Road, Suite 200, Glen Allen, VA 23060

We will respond to your inquiry within 30 days.

⚖️ Terms of Service

Last Updated: November 2025

By downloading and using PopClock, you agree to these terms:

1. License

We grant you a limited, non-exclusive, non-transferable license to use PopClock for personal entertainment purposes on devices you own or control.

2. User Conduct

You agree NOT to:

3. In-App Purchases

4. Advertising

PopClock displays advertisements to support free access to the game. By using the app, you agree to view these advertisements.

5. Intellectual Property

All content, features, and functionality are owned by Nittram AI and are protected by copyright, trademark, and other intellectual property laws.

6. Disclaimer of Warranties

PopClock is provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the app will be uninterrupted or error-free.

7. Limitation of Liability

We are not liable for any damages arising from your use of the app, including but not limited to direct, indirect, incidental, or consequential damages.

8. Termination

We reserve the right to terminate or suspend access to PopClock at any time without notice for violations of these terms.

9. Changes to Terms

We may update these Terms of Service at any time. Continued use of the app after changes constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict of law provisions.

11. Contact for Legal Matters

Email: support@nittram.net
Phone: (804) 391-0882
Address: 4860 Cox Road, Suite 200, Glen Allen, VA 23060

🛠️ Technical Information

Supported Devices: iPhone and iPad running iOS 13.0 or later
App Version: 1.0
Developer: Nittram AI
Publisher: Nittram, LLC

🔗 Additional Resources